This Privacy Policy explains how Sparkle Clean Co processes personal data when you use the website and when you request or receive move-in and move-out cleaning services.
We use personal data to respond to inquiries, review property and service scope details, prepare quotes, confirm appointments and access arrangements, carry out cleaning visits, manage handover coordination, process payments, maintain records, operate and secure the website, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment handling, record management, or technical maintenance. These recipients may process data only for the services they provide to us and under appropriate confidentiality and security obligations.
Personal data may be shared where disclosure is necessary to comply with law, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims.
Use the contact details below for privacy questions, requests, or notices.
Depending on how you interact with the website and our services, we may process identification and contact details, property and access information, booking preferences, service scope details, condition photos you choose to provide, payment-related information, and limited technical data such as device, browser, and usage records.
We receive personal data from website forms, email, telephone, and other direct communications. We may also generate data from appointment handling, service coordination, completion records, and website analytics or security logs where these are used.
Cookies may include strictly necessary cookies for site operation, preference cookies to remember choices, and analytics or performance cookies to understand how the site is used. Where required, non-essential cookies are used only with appropriate consent.
You may block or delete cookies through your browser settings. If the website provides a cookie preference tool, you can use it to manage non-essential cookies. Some features may not function properly if certain cookies are disabled.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability in limited cases. Some requests may be declined where we must keep data for legal, contractual, or security reasons.
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request before responding.
We retain personal data for as long as necessary to handle inquiries, manage bookings, perform services, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymise it, unless further retention is required by law.
When we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time of your visit or interaction.
Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We limit processing to what is relevant for the service relationship and website operation.
Where applicable, you may have rights to access, rectify, erase, restrict, object, and receive a copy of certain personal data, and to withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority.
